Refund policy

At SkinYogi, we carefully prepare and pack every order to ensure your products reach you safely and in perfect condition.

Returns
Due to the personal-care and skincare nature of our products, we generally do not accept returns or exchanges once an order has been delivered, especially if the product has been opened or used.

However, we will gladly assist you if:
You received a damaged or leaked product.
You received the wrong product.
Your order is missing an item.
You received a product that appears to have been damaged during transit.

Please contact us within 48 hours of delivery with your order number and clear photographs/unboxing video of the package and product.

Refunds & Replacements
After reviewing the issue, SkinYogi may offer:
A replacement product, or
A refund for the affected product, depending on the situation.
If a refund is approved, it will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.
Damaged Products
If your parcel arrives damaged, please take photographs of the outer packaging, shipping label and product before opening or discarding the package. This helps us raise a claim with the courier when required.

Order Cancellation
Once an order has been dispatched, it cannot normally be cancelled.

Incorrect Address
Please ensure that your shipping details are correct when placing your order. SkinYogi is not responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

Important
For hygiene and safety reasons, opened or used skincare, haircare, bath and beauty products cannot be returned unless the product was defective, damaged, or incorrectly supplied.

For any return or refund enquiry, contact us at:
📧 theskinyogimadurai@gmail.com
📱 7548828111

SkinYogi reserves the right to assess each return/refund request individually.